Welcome to ITIMES

FAQ

If you are looking for our aluminium casement Windows, sliding door, folding door, sun room, etc. Products have any questions, you can see the answer below.

Q1:What is your main product?

A:Our main products: all kinds of aluminum windows, aluminum doors,glass sunroom and related aluminum products,such as fly screen,office partition, store front,glass curtain wall,shower room,handrail,aluminum glass fence,safety net,frameless glass folding window etc

Q2: How can I know your price?

A: The price is based on buyer's specific requirement, so please provide below information to help us quote exact price accordingly: 1) Shop drawing / window schedule to show the window dimensions,opening type and quantity; 2) Frame color (If special color,the price will be different.) 3) Glass type and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without).

Q3: What is the standard size of your windows and doors?

A: Our product is CUSTOMIZED MADE. We always manufacture windows and doors according to buyer's dimensions and detail specific.

Q4: What is your delivery time?

A: 10-15 working days for the stocked color and stocked system, 25-30 working days for special requirement. The deal time could be confirmed before buyer’s confirmation.

Q5: What kinds of color for aluminum frame we could choose?

A: Any color for options or making as per buyer’s color sample; And powder coating white color (RAL9016),gray color(RAL); is our stock color.

Q6: What is your payment terms?

A: Normally, 30% - 50% of total amount by T/T as deposit and balance before loading. Irrevocable L/C at sight is also acceptable.

Q7: Will we need to install the glass (onsite glazed) or do your windows come with the glass install

A: We will install glass at our factory based on windows/doors dimension to make sure they can be safe during transportation and available for loading&unloading. We always packed the glass and frame separately for the big-sized window/door.

Q8: What is your warranty ?

A: 5years warranty for aluminum Chinese system series 10 years warranty for aluminum Germany system series 30 years warranty for aluminum wood composite series

Q9: What kind of service will you provide?

A: 1.We can offer detail installation guide(include photos and words) for each project. 2.We can offer CAD technical drawing or 3D draft for each client. 3.We can offer free training(include product knowledge,manufacturing and installation techniques) for each agent. 4.We can offer professional engineering service(send our experienced technicists to help onside installation or land a large order).

Q10: How many quantity loading for one container?

A: Normally, 200SQM for one 20’GP; 450SQM for one 40’GP; The final quantity will depend on windows/doors type,size,and packing situation.


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